Privacy Policy

1. Introduction

SereneMind ("we", "us", "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal data:

• Personal identification information (name, email address, phone number)
• Health and medical information provided during therapy sessions
• Booking and appointment details
• Payment and billing information
• Website usage data and cookies
• Corporate enquiry and employee wellness programme data

3. How We Use Your Information

We use your personal data for the following purposes:

• Providing and managing therapy and counselling services
• Processing bookings and appointments
• Communicating with you about your sessions and our services
• Sending periodic updates and resources (with your consent)
• Improving our services and website experience
• Complying with legal and regulatory obligations

4. Data Protection & Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All therapy records are kept strictly confidential in accordance with professional ethical guidelines and Singapore law.

5. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted service providers who assist in operating our practice (e.g., payment processors, scheduling systems) under strict confidentiality agreements.

6. Cookies

Our website uses cookies to enhance your browsing experience. You may choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.

7. Your Rights

Under the PDPA, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Withdraw consent for data collection and processing

8. Contact Us

For any privacy-related enquiries, please contact us at hello@serenemind.sg or call +65 6123 4567.